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Need to make a return? No problem! Just follow our simple returns process below.

 Thank you for shopping with Pure Envie Footwear. We hope you love your new purchase! However, if

for any reason you are not completely satisfied, we'll be happy to offer you a refund or exchange. 

We would advise you to try your shoes on in a carpeted room whilst you are deciding if they are for you,

to avoid damage to the soles and heel. Any damage or wear to the items

may result in no refund or exchange being given. 

You may return or exchange via post. Please notify us before returning the item(s) so that

we can email you with a returns form and a returns postage label.

 Please send any returns to;

Pure Envie Footwear

68 Poulton Street,




If you have requested a refund, it will be sent back to you via your original payment method. Please note that it can take up to 10 working days for the refund to be processed and be showing in your bank account.

Due to our commitment to reducing our carbon footprint, we do not issue you with a returns form, unless you notify us via email that you wish to make a return. If you would like to exchange the item then please provide us with the details so that we are able to process this for you or simply request a refund. 

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Pure Envie Footwear